Transparent policies designed with your peace of mind in mind.
We offer flexible payment options to make securing your event as seamless as possible.
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely and encrypted.
Processing: Payments are processed immediately upon submission.
ACH bank transfers are available for clients who prefer this payment method. Details will be provided upon booking confirmation.
Processing: 3-5 business days for clearance.
Pay conveniently through your PayPal account. If you don't have a PayPal account, you can pay as a guest with your credit or debit card.
Processing: Payments are processed immediately.
We accept checks for clients who prefer traditional payment methods. Please contact us for our mailing address and specific instructions.
Processing: Payment must clear before services commence.
We structure payments to be manageable while ensuring your event receives the attention it deserves.
A 50% deposit is required to secure your event date and initiate the planning process. This is due upon agreement execution.
A second payment of 25% is due 60 days before your event date. This supports vendors, design refinements, and logistics coordination.
The final 25% is due 14 days before your event. This ensures all details are confirmed and our team is fully prepared.
We understand that circumstances change. Our cancellation policy balances flexibility with fairness to our team and partners.
Cancellations more than 6 months prior to your event date will receive a full refund of the deposit, minus a 10% administrative fee.
Cancellations between 3-6 months prior will receive a refund of 50% of all payments received. The remaining funds support vendor deposits and planning costs already incurred.
Cancellations less than 3 months prior are non-refundable. At this stage, significant vendor commitments and planning resources have been allocated.
We understand events may need to be rescheduled. Postponements to a new date within 12 months can be accommodated based on availability. A rescheduling fee of 5% may apply.
All vendors and venues must be approved by Crystalline Occasions to ensure quality standards and seamless coordination. If your chosen vendor is not on our preferred list, we will review them for compatibility.
In the event of inclement weather or unforeseen circumstances beyond our control, we will work with you to reschedule or adapt your event. Additional costs may apply if alternate dates or venues are necessary.
Changes to event dates or timelines must be requested at least 30 days in advance. Requests made with less notice may incur additional fees based on vendor requirements.
Crystalline Occasions is not responsible for vendor performance, guest conduct, or third-party services. We recommend event liability insurance for all events. Details available upon request.
Clients are responsible for providing accurate information, making timely decisions, and communicating changes promptly. Late changes may impact vendor availability and quality.
We're happy to discuss custom payment arrangements for special circumstances. Contact us directly to explore options that work for your situation.
Our goal is 100% client satisfaction. If you have concerns during the planning process, we address them immediately. Refunds are governed by our cancellation policy outlined above.
If the venue cancels, we'll work with you to find an alternative or discuss rescheduling options. Refunds would be processed according to the original venue's policies.
Deposits are refundable according to our cancellation policy timeline. The refund amount decreases as your event date approaches to account for planning resources and vendor commitments.
All payments are processed through secure, encrypted channels. We never store full credit card information—only authorized processors handle your sensitive data.
Head over to our booking page to secure your date and begin planning your extraordinary occasion.
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